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INDVSTRVSJune 10, 2020

According to Uniphore Co-founder and President of Asia Pacific Ravi Saraogi, the adoption of automation tech had been on the rise prior to global lockdown. As organizations plan post-pandemic, contact centres continue to make provisions for agents to work remotely, as increased volumes of customer enquiries due to social distancing accelerates demand for automation. Saraogi explains why Conversational Service Automation can help employers have greater visibility over remote agents’ productivity and well-being.

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INDVSTRVSJune 8, 2020

OpenText Senior Industry Marketing Strategist Thomas Leeson says now is the time to migrate to the cloud and bring increased flexibility to the manufacturing sector, as production shutdowns and plant closures enforced on manufacturers to curb the pandemic curve has precipitated a global industry crisis on a scale not seen by the current generation.

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INDVSTRVSJune 5, 2020

Denodo Senior Vice President and Chief Marketing Officer Ravi Shankar Edge discusses how data volume has exploded with the proliferation of connected and smart devices such as Google Nest and Alexa, and the subsequent reduction in the efficacy of centralized computation and analysis.