According to Uniphore Co-founder and President of Asia Pacific Ravi Saraogi, the adoption of automation tech had been on the rise prior to global lockdown. As organizations plan post-pandemic, contact centres continue to make provisions for agents to work remotely, as increased volumes of customer enquiries due to social distancing accelerates demand for automation. Saraogi explains why Conversational Service Automation can help employers have greater visibility over remote agents’ productivity and well-being.
According to NTT Ltd APAC Director Intelligent Workplace Pranay Anand, connected customers expect a hyper-personalized, effortless experience, however only 17% of customers in Asia Pacific rate brand experiences as fully satisfactory with satisfaction around AI and robotics experiences faring much worse...
TIBCO Senior Vice President APJ Erich Gerber says at its heart, travel is a people-to-people exchange and argues that experiences must be a seamless blend of talent and technology, whereby machines are tasked to ‘machine work', leaving humans free to create meaningful connections, and lasting impressions.
Oracle Senior Vice President Japan and Asia Pacific Adrian Johnston shares how emerging tech will play a part in hospitality sector growth as APAC preps for a record high of almost 900 million international visitor arrivals by 2023; contributing to more than 42 per cent of all international air travellers by 2040.