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INDVSTRVSJanuary 14, 2021

Infobip Regional Director APAC Ante Pamukovic discusses why having a large customer experience presence across channels can be both highly beneficial and detrimental to business. With increasing hyper-connectivity of consumers across the globe, Pamukovic says brands should embrace an omnichannel approach with a holistic CX in mind.

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INDVSTRVSMarch 11, 2020

According to NTT Ltd APAC Director Intelligent Workplace Pranay Anand, connected customers expect a hyper-personalized, effortless experience, however only 17% of customers in Asia Pacific rate brand experiences as fully satisfactory with satisfaction around AI and robotics experiences faring much worse...