Uniphore Co-Founder and President APAC Ravi Saraogi says the secret to happy customers comes from showing empathy, and, leveraging technology to better communicate the best way we know how – with our voice.
Uniphore Co-Founder and President APAC Ravi Saraogi says the secret to happy customers comes from showing empathy, and, leveraging technology to better communicate the best way we know how – with our voice.
According to Uniphore Co-founder and President of Asia Pacific Ravi Saraogi, the adoption of automation tech had been on the rise prior to global lockdown. As organizations plan post-pandemic, contact centres continue to make provisions for agents to work remotely, as increased volumes of customer enquiries due to social distancing accelerates demand for automation. Saraogi explains why Conversational Service Automation can help employers have greater visibility over remote agents’ productivity and well-being.
President of Uniphore APAC Ravi Saraogi says two-thirds of client conversions fail in Singapore due to poor customer service and shares how conversational service automation may help vendors close the sale.