Infosys Launches Second-Gen Integrated AI Platform

Infosys Launches Second-Gen Integrated AI Platform

June 10, 2017

It’s official. We’ve entered an AI race. As competition in artificial intelligence and automation is heating up, companies jostle for market share, with Infosys leading the way, announcing its most recent launch, Nia, a next-generation Artificial Intelligence Platform.

By Jagdish Kumar

This comes a year after Infosys launched its first-generation AI platform, Infosys Mana, and its Robotic Process Automation (RPA) solution, AssistEdge.

Infosys CEO Dr Vishal Sikka says that Nia, as a next generation AI platform, now takes a ‘purposeful approach to AI’, one in which technology serves to amplify people and empowers them to work in new ways, to new heights.

“We launched our knowledge-based AI platform Mana one year ago and looking at the feedback, we found that there was much more potential, an unlimited potential, in bringing AI to our clients’ most sophisticated and complex business problems, as they work toward a vision of bringing technology to every aspect of their businesses,” says Sikka.

While Infosys’ first-generation AI platform has the capabilities of deep analytics, service automation, automated incident root cause analysis and others, its next generation platform, Nia, tackles break-through business problems such as forecasting revenues, forecasting what products need to be built, understanding customer behaviour and deep content learning.

Infosys says it will include this platform with services including end-to-end robotic process automation (RPA) capabilities of AssistEdge; advanced, high-performance and scalable machine learning capabilities of Skytree; and optical character recognition (OCR), natural language processing (NLP) capabilities and infrastructure management services.

Since the launch of Mana in 2016, Infosys has signed on over fifty clients with 150 engagements across all industry sectors.

With AI being the next big thing in tech, many Indian IT companies believe that without automation and AI their companies will not be able to compete in a global market.

A recent letter sent by Wipro Chairman Azim Premji to his employees, warned of an impending danger facing the Indian IT industry, arguing it would become obsolete in the absence of agile innovation and slow automation adoption.

Currently, the Indian IT services sector earns a chunk of its revenues from global clients, totalling AUD 198 billion. Infosys, Wipro, Cognizant, Tata Consultancy Services (TCS), Tech Mahindra and HCL are India’s Tier One players as of 2017.

TCS has established itself as a serious contender too, with an innovate hub called Digitate, which focuses on R&D of next-generation products, which aslo includes an artificial-intelligence (AI) platform Ignio.

HfS Research Vice-President Dr. Tom Reuner says that by leveraging and integrating a broad set of artificial intelligence technologies, the company is supporting customers on their journey toward business transformation. Data really is the new currency.

According to global research firm Deloitte, more strategic investments, acquisitions and upskilling of resources are expected from Indian tier one IT companies in 2017.  Despite uncertainties, India’s market share continues to sit around 7 percent of the total global software and IT services spend, with 57 percent of global IT services outsourced to India.

IT industry body National Association of Software and Services Companies (Nasscom), a trade association of Indian Information Technology (IT) and Business Process Outsourcing (BPO) industry says that the long-term opportunity for the industry will remain unchanged, and is projected to achieve AUD 468 billion by 2025.

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