Every place of work has its quirks. The strangeness, the wonder, the sorrows and joys of working culture is all captured in a navel-gazing kind of way in Culture Chock.

quote of
the week

"I'm very busy doing things I don't need to do in order to avoid doing things I am supposed to be doing."
modern workplace, creativity, collaboration, Gabrielle Martinovich, INDVSTRVS

The Modern Workplace as Incubator for Collaboration & Creativity

In this disruptive age of complex, multidimensional problems it’s no longer business as usual. Modern workplaces are shaking up how we work. No longer the domain of the 9 to 5, the new modern workplace doesn’t involve sitting at a desk pushing out emails and reports going nowhere. Instead, it offers a plethora...

Dr Callum Forrest, INDVSTRVS

Hoorah for The Healthy Habitual

Motivation is a powerful tool used to drive the completion of important tasks or goals. Dr Callum Forrest explores what motivation is, why some people seem to have it more than others and what you can do to become a healthy habitual in 66 days. Dr Callum Forrest Motivation is a hot topic of...

intellectual arrogance, joannel leila smith, customer experience

The Poverty of Intellectual Arrogance

When it comes to delivering great customer experience, rather than using the vague ‘customer is king’ decree perhaps, ‘check yourself’ should be the practical reminder of all good customer relations. By Joanne Leila Smith Organisations that genuinely commit to delivering a clearly defined corporate culture do so not because the primary intention is...

Joseph Smith, INDVSTRVS, crisis management

Crisis is not a Time to Build Consensus

Popular crisis management theories often advocate for stakeholder engagement during times of crises.  For those who have witnessed or experienced first-hand work-place crises, they can attest that this approach is rubbish; working via consensus in a crisis doesn’t work in real-life. By Joseph Smith Let’s cut straight to the collar; to effectively manage...

lead time, INDVSTRVS, Joanne Leila Smith

Why Bad News Needs No Lead Time

Most colleagues understand that sometimes, a project falls off the road, and in some cases, becomes an irretrievable car wreck. Knowing whether a project is dead on arrival or, possibly salvageable is a call based on experience; but the delicate art of breaking bad news to management requires tactical pragmatism.   By Joanne Leila...

social contract, joanne leila smith

Power Relations as a Social Contract in Corporate Life

Climbing the corporate ladder involves not just talent – it’s a constant negotiation between competing wills.  By accepting that all human engagement, whether it be in a professional or personal setting, is based on a social contract that is never static, one can truly understand the state of play and position yourself to...

Gabrielle Martinovich, shared value, INDVSTRVS

Shared Value for Collective Benefit

As a relatively new concept in Australia, shared value is fast becoming the beacon for purpose and sustainable development in business. Not to be confused with the philanthropic and volunteering contributions of corporate social responsibility, shared value meets the capitalist need for profit while bringing social problems to the heart of business. By...

B Corporation, Benefit Corporation, Business for purpose, INDVSTRVS

It’s Big Bucks to Be a B Corporation

There’s a new sort of caring, sharing change-making company that’s gathering momentum, worldwide. Dedicated to achieving a higher purpose and striving to be the best for, not best in the world, the B Corporation movement is working to redefine business success – as a force for good. By Di Mace Certified B (or...


Jammed by Choice

According to shrinks, we’re given too much choice and it’s bad for us. While this runs counter to the ‘benefits of the freedom of choice’ narrative in western culture, food retailers may need to look to the bottom of the jam jar for answers… By Di Mace Two psychologists, Sheena Iyenar and Mark...


Managing Stakeholder Outrage in Age of Distrust

Time and again, organisations are being caught unwittingly like spooked deer in the proverbial headlights of increasingly sophisticated and cynical stakeholders.  But it doesn’t have to be this way. A more strategic, collaborative approach to good community relations can be taken that is kind to the bottom line… By David Ross There is...