Business Email Compromise attacks is a sophisticated scam that aims to transfer funds from victims’ bank accounts to criminals. The FBI’s 2019 Internet Crime Report states that the total annual losses generated by BEC in the US alone reached USD 1.7 billion. BEC scams also accounted for half of all cybercrime losses in the US in 2019, making BEC the #1 cyber threat in terms of economic damage. Check Point Software Technologies Regional Director Southeast Asia Evan Dumas discusses why there is a sudden increase in BEC attacks and shares how businesses can reduce vulnerabilities.
According to Uniphore Co-founder and President of Asia Pacific Ravi Saraogi, the adoption of automation tech had been on the rise prior to global lockdown. As organizations plan post-pandemic, contact centres continue to make provisions for agents to work remotely, as increased volumes of customer enquiries due to social distancing accelerates demand for automation. Saraogi explains why Conversational Service Automation can help employers have greater visibility over remote agents’ productivity and well-being.